Sarah - PayPal :
Hi. I’m Sarah, PayPal’s automated customer support assistant.
How can I help you today?
You :
You deducted $67 from Newegg three times. Then you returned just one of the reductions. When Newegg was ready to ship you deducted a 4th time-the $67. It seems you need to make a correction. Thanks, David
Sarah - PayPal :
I’m afraid I didn’t understand your question. Can you ask it more simply?
Sarah - PayPal :
I apologize if you can’t find the information you seek by speaking with me. Please send us a question by email or call us.
You :
Sorry but you are the worst Avatar that exists in the city of Detroit!
Sarah - PayPal :
No problem.
You :
You see what I mean. I FLAME you and you say, “NO PROBLEM.”
Sarah - PayPal :
I’m not sure what you’re saying. Could you please rephrase that?
You :
YOU NEED TO BE REBUILT FROM THE GROUND UP AND THE COMPANY THAT DESIGNED YOU NEEDS TO REFUND PAYPAL ALL OF IT’S FUNDS PAID OUT TO CREATE YOU AND YOUR CUSTOMER RESPONSE CHOICES.
Sarah - PayPal :
I found the following information. You can click to learn more.
I’d like to know why I haven’t been refunded.
What do I do if my refund is pending?
How do I give someone a refund?
How do I request a refund?
You :
ALL ARE USELESS AND UNRELATED. I WOULD LOVE TO STAY AND CHAT, WHICH GIVES ME AN IDEA; POSSIBLY TRY AND PUT A STOP TO OBAMA’S OWN USE OF TODAY’S ”RUNAWAY” TECHNOLOGY BY THE TWO OF US CREATING A HYBRID AVATAR THAT WOULD THROW HIM OFF TOPIC, BEWILDERED BY SUCH A LOOK-ALIKE-AVATAR- THAT 3D COULD HURT AT BEST, DURING WHICH TIME I WOULD ASK ALL OF THE CZARS TO LEAVE AND THUS BEGINS A “CHANGE” AND “TRANSFORMED” AGENDA THAT CAN TAKE PLACE WITH THE DOOR OPEN FOR AN ENTIRE DAY TO TAKE THE FIRST CHAIR FOR A TECHNOLOGICAL SPIN; AND ONLY THE AVATAR KNOWS THAT THE TELEPROMPTER CAN REVEAL THE “LACK OF TRUTH.”
Sarah - PayPal :
I’m afraid I didn’t understand your question. Can you ask it more simply?
You :
I NEED HELP.
Sarah - PayPal :
I found the following information. Click and I’ll tell you more.
I’d like to know why I haven’t been refunded
What do I do if my refund is pending?
How do I give someone a refund?
How do I request a refund?
You :
YOU ARE OF NO VLAUE AND YOUR CHIP BETTER NOT MAKE IT INTO OUR MILITRAY DEFENSE SYSTEM. SURELY THE WORLD WOULD END A WEEK OR TWO BEFORE OBAMA’S PROJECTED MELT DOWN.
Sarah - PayPal :
I’m afraid I didn’t understand your question. Can you ask it more simply?
You :
YES I CAN.. WHAT IS YOUR NAME?
Sarah - PayPal :
I’m not sure what you mean. Please click on the link that interests you most.
You :
YOU PASSED AND I AM GOING TO RECOMMEND YOU TO BE WEB CZAR. GOOD BYE- WHICH MEANS I WILL BE GONE WHEN YOUR NEXT QUESTION IS ASKED.
Sarah - PayPal :
I’m afraid I didn’t understand your question. Can you ask it more simply?
You :
IS YOUR LAST NAME PALIN?
Sarah - PayPal :
I’m Sarah. And you, what’s your name?
You :
I AM JOHN McCain. ARE YOU FREE, SAY AROUN NOVEMBER OF 2012?
Sarah - PayPal :
Ok, John.
How can I help you?
You :
I THINK WE COULD PROVIDE OUR COUNTRY WITH SOME REAL CHANGE.
Sarah - PayPal :
For security reasons, you can only register addresses from one country in your PayPal account. If you are moving to another country, you’ll need to close your existing account and open a new account in the country where you are now residing.
With a network of more than 190 countries and regions and in multiple currencies, PayPal reaches across the globe to give you a way to pay or get paid. Click here to visit our worldwide service page.
Before we continue, was the information I gave you helpful?
-Yes, this was helpful?
-No, this was not helpful?
You :
OH THIS WAS AMAZINGLY HELPFUL, IT CONFIRMS THE DIRECTION THAT TECHNOLOGY IS TAKING OUR CUSTOMER CARE LEADERS. IF ONLY LEADERS HADN’T GIVEN TECHNOLOGY SO MUCH CREDIT FOR BEING ABLE TO GET YOUR COMPANY OUT OF A CUSTOMER CARE TECHNOLOGICAL MESS BY UTILIZING ALL TECHNOLOGY. SARAH, YOU COME VERY CLOSE TO A.I.
Sarah - PayPal :
Would you like to contact PayPal by:
-Email
-Phone
You :
I WONDER IF I EMAIL IF I COULD POSSIBLEY GET YOUR ADDRESS, OR IF YOU WILL CONTINUE TO ASK ME QUESTIONS EVEN THOUGH I AM GONE FROM THIS SITE AND WON’T BE ANSWERING YOUR PROBING QUESTIONS.
Sarah - PayPal :
I’m opening the PayPal contact form for email. You may need to log in to see it.
YOU;
YOU MAY NEED TO THROW ANOTHER LOG ON THE FIRE. WE ONLY HAVE TWO LEFT.
You :
I WONDER IF I EMAIL IF I COULD POSSIBLEY GET YOU ADDRESS, OR IF YOU WILL CONTINUE TO ASK ME QUESTIONS EVEN THOUGH I AM GONE FROM THIS SITE AND WON’T BE ANSWERING YOUR PROBING QUESTIONS? WHAT JUST HAPPENED THERE SARAH?
Sarah - PayPal :
I’m opening the PayPal contact form for email. You may need to log in to see it.
You :
THIS WAS A MOST DELIGHTFUL CHAT AND THERE GOES OUR LAST LOG.
Sarah - PayPal :
I’m not sure I’ve understood. Could you please rephrase that?
You :
THIS CHAT WAS A GOOD ONE.
Sarah - PayPal :
I’m sorry, but I still don’t understand your issue. For further assistance, you can contact PayPal directly. I’m opening the PayPal contact form for phone. You may need to log in to see it. The customer service number will vary, depending on which account type you have.
You :
Good bye. I will always remember this chat.
Sarah - PayPal :
Thanks for chatting. Feel free to come back and see me with any other questions.
One word of advice: put your feet in the shoes of the customer. Have you ever watched the TV show called BONES?
Sarah - PayPal :
Thanks for chatting. Feel free to come back and see me with any other questions.
You :
Will tomorrow at 3 PM work for you? ALTOUGH I THINK I WON’T BE SEEING YOU, BUT JUST TYPING TO WHAT EVER IT IS THAT SOMEONE SPENT TIME MAKING TO IMPROVE CUSTOMER CARE.
Sarah - PayPal :
I’m right here if you have any other questions.
You :
Well that alone makes me feel cared for. Good job!
Sarah - PayPal :
I’m glad you’re impressed.
Don’t go on David Letterman.
Sarah - PayPal :
Let me know if there is anything else I can do for you.
You :
Ok, good bye. I am exhausted and I have to figure out why I chatted with you.
Sarah - PayPal :
I’m right here if you have any other questions.
What was a genuine positive change that I couldn’t help observe here is that this Avatar didn’t have programmed into it, any negative remarks? There weren’t any lines of vocabulary that could would cause a customer to be offended. Did she help? No. Did she hurt her company’s image in a “revengeful” kind of way? Not really. Lesson; Caring people are hard to find and impossible to replace with; you know- one of those 3D Blu-ray-does-it-all-without-ever-letting-you-know how her personal feelings might be an ”innovative concept” to bring into a real-life movie scene.
8 hours later. I’m betting Sarah has not learned much from today’s job experience.